Frequently Asked Questions

Yes, you can. My Care Match is a service of Autism Abilities, an NDIS registered service provider since 2018. This means we can work with NDIA, plan or self managed NDIS participants. We'll ask you for some information about your NDIS plan including reference number, dates and funding and how your CORE budget is managed during sign up. 

You can check with your support coordinator, plan manager or contact the NDIS directly if you have any questions about the funding in your plan.  

My Care Match has a simple, flat pricing structure that is designed so that support workers earn good, above industry average hourly rates, whilst offering value and affordability for our clients. 

CURRENT HOURLY RATES (as of 1 July 2025) - what you will be charged per hour for your My Care Match support worker.

• Weekday daytimes $60.00
• Weekday evenings $70.00
• Weekday nights $72.00
• Saturdays $83.00
• Sundays $83.00
• Public holidays $83.00

The above hourly rates are below current NDIS Price Limits (as of 1 July 2025).

MY CARE MATCH SUPPORT WORKER PAY (as of 1 July 2025) - what your My Care Match support worker gets paid (per hour): 

• Weekday daytimes $48.00
• Weekday evenings $56.00
• Weekday nights $57.60
• Saturdays $66.40
• Sundays $66.40
• Public holidays $66.40

Our goal at My Care Match is to take the hassle and worry  out of finding skilled support workers. This is why all our support workers are fully screened and checked - you can read more about our thorough verification process in the My Care Match Client Handbook &/or download the Screening & Verification Check document from the Resources section on this website.

We also ensure that while My Care Match support workers are independent contractors, they are covered by Autism Abilities comprehensive insurance, giving you total peace of mind that every shift is covered should anything occur.

We also take care of the administration, invoicing and payments for you - you only need to pay an invoice if you are a self-managed NDIS participant.

And finally, you have the reassurance of knowing our team of support workers are backed by an established NDIS service with the skills, knowledge and experience to provide the necessary support when required, for example in the event of an incident. You can read more about our Incident Management Policy in the My Care Match Client Handbook &/or download the policy from the Resources section on this website.